Brexit Update: EU customers: Please do not order through the website as VAT rules have now changed. To arrange an order please email us first. We charge international shipping at the cost price of sending. However, since different countries have different shipping charges and customs regulations in place, we will have to calculate each order individually, as size and weight may make a difference to the total carriage charge. If you would like to order something, please email us first with your address and the product(s) you wish to order. We will then get back to you as soon as possible with a quotation and a Paypal request for the amount.

We are a small company trading with mainly small workshops and producers on a Fair Trade basis. Most of our products are entirely handmade and natural variations should be expected, goods received may differ in a number of ways from the picture shown. This should be seen as an asset, not a fault – we believe it is better to have a unique item than mass conformity.

Clothing, Bags & Purses: Some of our products use upcycled fabrics and they may be hand dyed or hand crocheted in various colours. This makes each item unique. If you can’t see an option to choose the colours or patterns photographed, please expect variation in regard to colours and patterns.

Woodcarvings: Part of what makes our woodcarvings so special is that the artisans are utilizing a natural medium and as such the carver often adapts their designs slightly to work better with the shape of the wood they are given. Wood colours may also vary slightly and show other natural features like knots or light patches.If you have a specific request you can leave us a note in order comments on the basket screen and we will try our best to find an appropriate match for you.

Yes, we have a shop in the centre of Canterbury. They are a friendly bunch and can probably help with your request – visit our shop page for info: Here

We are a small, friendly company and will do our best to send you the exact product you want. If you have a request for an item where you can't select a colour or style, it's probably because the item has lots of variation and is handmade. The easiest way of leaving instructions is to add the item to your basket and then type your requirements into the comments box. You can write us a message about a product or the order in general, perhaps even make a Haiku, leave a poem or tell us a joke if you want.

We'll always try our best to accommodate your request and will contact you if there are any problems.

You'll need to apply for a wholesale account on the website here or give us a call on 01227 786066. We only sell on a wholesale basis to businesses and organisations. Completion of an application will not automatically get you an approved account; we evaluate each application by hand and will ask you a couple of additional questions based on your business and situation, so look out for an email from us or supply a contact number we can call you on. One of the things we'll need to discern is whether or not granting new wholesale accounts will interfere with our existing customer's business. Please also note that the terms and conditions are significantly different for wholesale trading. 

No. Unfortunately, the United States government has very complicated trade restrictions in place which make it incredibly hard to import, among many other things, metal, wood and textile products. The high chance of our goods not being permitted through customs and the long list of extra documentation and expenses mean that we are currently unable to send mail orders to The USA

Don’t worry! You will receive a confirmation email from us when your order has been dispatched. In this email, we’ll also give you a tracking number so you can see where your order is. 

All our goods are checked before dispatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange a return. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging (where appropriate) and in the case of clothing, unworn. When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non-receipt of items.